Helpful List of Frequently Asked Questions

A Helpful List of Frequently Asked Questions

students asking frequently asked questions

Need answers? Start here! We receive many of the same questions daily. The following provides answers to some of our most frequently asked questions related to the admissions process, pay, servicing the client, training, and more. It’s a good idea to bookmark this page for future reference – (just in case you have any more questions) – and watch for updates.

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Admissions (4)

How do I apply to become a CSP with Assist A Boss?

Click the Job Application link to begin the sign up process. Don’t forget to check your email for additional instructions.

I am already a CSP with Arise. Can I join your IBO?

Yes! Switching to our IBO is quick and simple. You will need to contact your current IBO first and ask to be dropped. To join the Assist A Boss team, click on the link that says Join an Arise-affiliated corporation. Next, enter our ID 26139. We will review your request and contact you when the switch is completed.

Do you service all states?

Arise does not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.

How long is the Admissions Process?

It should take no more than a day to complete the Admissions Process from start to finish.

General (8)

Is there an age limit?

Yes, you must be 18 year or older and be a legal resident of the United States.

What do I need to work from home?

You will need a computer running Windows 7 or Windows 10, a featureless landline phone, high speed internet, a telephone headset and VoIP headset. Check out our home office requirements for a full list of workstation specifications.

What are the fees involved with getting started?

Here is a breakdown of the fees:

Background $0
Training $4.99 – $250
Total $0 after reimbursement

*UPDATE* CSP 101 is not required and the background check is FREE.

Training does cost a fee. You will pay Arise directly. Arise occasionally offers discounts on some classes. We’ve seen fees as low as $4.99 and as high as $250. We understand the costs can be a little overwhelming and we’re here to help. Once you complete training, Assist A Boss will reimburse you 100% of the training cost after 30 days of continuous service.

In the end, you pay for NOTHING!

How much is the background check?

The background check is FREE and is required after you select an client opportunity.

What is an Opportunity Announcement?

An Opportunity Announcement (OA) contains all of the information needed to determine if a particular client program is right for you. Details about the client, call types, additional equipment, certification course schedules and certification requirements are in this document. It is critical that you read OAs thoroughly before expressing interest in a client program. OAs can only be accessed after the registration process is complete.

What will cause me to fail a background check?

Only criminal convictions are considered and a conviction does not necessarily stop an individual from providing services. When evaluating this information, Arise considers all relevant factors including the bearing the criminal offense may have on the services required by the client program.

However, Arise is unable to do business with individuals that have been convicted of certain charges, including theft, fraud and drug-related situations.

Do I need any experience?

Experience is a plus, but not required. By the time you’re done with training, you will have all of the resources that you’ll need to become a successful agent!

What hours do I work?

Most clients operate between 7 am – 12 am Monday through Sunday. Some even 24 hours. Clients do require a minimum of 15 – 20 hours per week, but you can work as much as you want between operating hours. Just as long as you work the minimum required.

Training (11)

How much is a training class?

Training costs vary by client and complexity. We have seen prices as low as $4.99 and as high as $250. We understand the costs can be a little overwhelming and we’re here to help you. Once you complete training, Assist A Boss will reimburse you 100% of the training cost after 30 days of continuous service.

Do you provide training discounts?

Arise occasionally provides discounts on some training classes.

Do you have a payment plan?

Some classes offer a deferred payment option which allows you to pay for the course over a short period of time – so your upfront costs are minimal.

Am I paid for training?

Training is generally unpaid, but some clients do offer you the chance to make money during certification. Just make sure you read the Opportunity Announcements for those specific details.

What do I do if I need to change training class times?

Visit enrollment chat and if there is any availability in another class they can make the change for you.

Do I train on the weekends?

No, certification courses are held Monday through Friday only.

What hours do I train?

Clients typically offer a choice of morning, afternoon and evening classes. Once you pick a class you are committed to that schedule until the end of certification.

When do I take the background check?

You take the background check after you select a client opportunity.

When do I pay for the certification course?

Training class payments are due within 24 hours after passing the background check.

When should I receive my background check results?

You should receive the results from your background check in 2 – 5 days. If you have been waiting more than 5 days, please email admissions@admissions.arise.com or log into the portal and chat with an Enrollment Specialist.

Do you offer reimbursement for training?

Yes! All that you need to do is pass the certification course and maintain the minimum Statement of Work (SOW) requirements for 30 days to receive a full reimbursement on the cost of training.

Pay (4)

How much am I paid?

Your hourly rate depends on the client. You can earn anywhere between $9 to $16+ per hour.

Do I get paid for overtime?

No. You can work as many hours as you want but you do not receive overtime pay. However, come clients may pay a spiff for overnight hours.

Do you charge a service fee?

Yes. We pay you what Arise pays us minus our 10% service fee.

Why do you charge a service fee?

So you can receive the maximum amount for your performance! Instead of capping each employee at an hourly rate – (which is certainly more profitable) – we charge a service fee. We pay you what Arise pays us minus our fee. The service fee is for the management, performance tracking, payroll, record keeping and other great things provided by Assist A Boss. And, it of course, helps keep us operating.

Servicing the Client (4)

How am I able to take calls?

Arise has a comprehensive phone system that routes calls to your landline phone while you take care of the customer service on your computer.

Can I service more than one client?

You can enroll in another opportunity as long as the class times do not conflict and you can service multiple clients. Just be mindful of your time and schedule. Each client has its own minimum hour and SOW requirements.

Can I work with another company while providing services to Arise clients?

Yes, you certainly can! As an independent contractor you have the freedom to work for other companies while you provide services to Arise Clients. However, we do expect all of our contractors to honor their scheduled commitments to our clients and meet all performance standards.

Do I need to use a landline telephone?

No, you have the option to use either a POTS (plain old telephone system) or a VoIP phone to service a client program. To ensure the voice quality on a VoIP phone, we require the use of a physical, hard-wired phone. Cell phones, softphones or phones that run from a computer do NOT meet the requirements. (MagicJack, Skype, Google voice and Ooma are not permitted.)