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CSP Tips and Qualities of a Successful Client Support Professional

csp-tips

Succeed as a Client Support Professional with these helpful CSP tips!

CSP Tips 1 – Self Motivation

Working from home is very rewarding, but it does take discipline. Assist A Boss is here to support you all day, but we cannot make you work if do not want to work. It is on you to answer the phones, respond to emails and/or assist online customers via web support. Servicing the clients is your bread and butter and how you earn money. You must be self-motivated. There is no one hovering over your shoulder to make sure that your work gets done.

CSP Tips #2 – Punctual and Dependable

The reality here, is there are going to be more distractions in your home office, but that doesn’t have to change your work ethic or how you get work done. Even if you are working from your sofa, you are still working. Prepare yourself each day by “arriving” to work on time, eating lunch or dinner on a tight schedule and managing your time throughout the day. You choose your schedule, so there is no reason why you shouldn’t be able to stick to the schedule that YOU chose.

CSP Tips #3 – Turn Bad into Good

This is a customer service position and you are engaging and interacting with real customers. While we wish that all of our customers are pleasant, they are not. You cannot have the good without the bad – it just comes with the territory – but it’s imperative that you are positive and optimistic and remain professional and capable of providing a high level of service regardless of the situation. We are not implying that you have to succumb to verbal abuse, but you do need the ability to turn your customer’s frown upside down.

In summary, our most successful agents exhibit the following qualities:

  • Self-motivated
  • Punctual and dependable
  • Professional and capable of providing a high level of service
  • Positive and optimistic