Tax Software Product Support

Categories Customer Service, Phone, Technical Support
Description Research, analyze, and determine an appropriate course of action for tax product customers.
Pay Range $14 – $16 per hour
Service Hours Sunday – Saturday: 8 am EST to 8 pm EST
Course Fee $19.99
Start Date Wednesday, December 27, 2017
End Date Wednesday, January 17, 2018
Course Times 9 am – 1 pm, 10 am – 2 pm, 1:30 pm – 5:30 pm, 4 pm – 8 pm, 6 pm – 10 pm, 7 pm – 11 pm
Paid/Unpaid Training Unpaid
SOW Requirements

Minimum 15 hours per week with 4 of those hours to be serviced on Saturday and/or Sunday

Peak Weekend Requirements:
20 hours during 1/28/18 – 2/10/18 and 4/1/18 – 4/15/18

Peak Day Requirements:
3 hours on Mondays and 5 hours on 4/16/18

Equipment Requirements

Additional equipment provided upon full payment of course and includes:

  • Logitech C170 Webcam
  • Webaround Banner Round Ocean Blue

Agents are required to purchase and wear a white or red polo-style shirt with no visible logo.

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