Phone

Title
Cruise Line Direct Sales
Categories Phone, Sales
Description Inbound calls for cruise line bookings for customers and Travel Agents.
Pay Range $10 per hour + commissions
Service Hours 24 hours a day, 7 days a week
Course Fee $59
Start Date Monday, December 18, 2017
End Date Tuesday, February 6, 2018
Course Times 9 am – 1 pm , 6 pm – 10 pm
Paid/Unpaid Training Paid, during nesting only
SOW Requirements

Minimum 15 hours per week with 5 of those hours to be serviced on Saturday and/or Sunday.

Enhanced background check and drug test required.

Equipment Requirements

Windows 7 (32 & 64 Bit)
NOTE: Windows 10, Windows 8/8.1, Windows 2000, Windows XP, and MAC OS are NOT currently supported
Noise canceling headset
Dual monitor configuration required

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Title
Tax Software Product Support
Categories Customer Service, Phone, Technical Support
Description Research, analyze, and determine an appropriate course of action for tax product customers.
Pay Range $14 – $16 per hour
Service Hours Sunday – Saturday: 8 am EST to 8 pm EST
Course Fee $19.99
Start Date Wednesday, December 27, 2017
End Date Wednesday, January 17, 2018
Course Times 9 am – 1 pm, 10 am – 2 pm, 1:30 pm – 5:30 pm, 4 pm – 8 pm, 6 pm – 10 pm, 7 pm – 11 pm
Paid/Unpaid Training Unpaid
SOW Requirements

Minimum 15 hours per week with 4 of those hours to be serviced on Saturday and/or Sunday

Peak Weekend Requirements:
20 hours during 1/28/18 – 2/10/18 and 4/1/18 – 4/15/18

Peak Day Requirements:
3 hours on Mondays and 5 hours on 4/16/18

Equipment Requirements

Additional equipment provided upon full payment of course and includes:

  • Logitech C170 Webcam
  • Webaround Banner Round Ocean Blue

Agents are required to purchase and wear a white or red polo-style shirt with no visible logo.

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Title
Resort Reservations
Categories Customer Service, Phone
Description Assist customers wishing to make reservations for lodging, dining plans, tickets, air packages, or asking general questions about those areas.
Pay Range $9 per hour
Service Hours Sunday – Saturday: 7 am EST to 11 pm EST
Course Fee $54
Start Date Wednesday, January 3, 2018
End Date Thursday, February 15, 2018
Course Times 9 am – 1 pm, 6 pm – 10 pm
Paid/Unpaid Training Unpaid
SOW Requirements

Minimum of 15 hours per week with 5 of those hours to be serviced on Saturday and/or Sunday.

The majority of service hours are available on Friday, Saturday, and Sunday.

CANNOT be a resident of California

Equipment Requirements

Windows 7 or Windows 10

NOTE: MAC OS, Windows Vista, Windows XP, Windows 8, and Internet Explorer 10 are NOT supported

VoIP headset for the training class.

POTS (Plain Old Telephone System) only. No VoIP or digital phone servie permitted.

Must have a smartphone or tablet that is able to download a security token application.

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